Privacy Policy

At www.glitterwitch.co.uk we are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Laws. Data Protection Laws include, but are not limited to, the Data Protection Act 1998, its successor and applicable data protection regulations including the General Data Protection Regulation (GDPR)

Our relationship with you is very valuable and we understand the importance you place on the privacy and security of information which personally identifies you. In that respect, and whether you are a first time visitor or a regular user, we take your privacy seriously and do not share your data with any third parties. Please read the following in order to learn more about our Privacy Policy and our information gathering and dissemination practices.

For the purposes of Data Protection Laws we are the Data Controller in relations to Glitterwitch. You can contact us at: Glitterwitch, 4 Chancellor Way, Sevenoaks, Kent, TN13 3LA. You can also email us at info@glitterwitch.co.uk or call on 07852 176641.

Please note that by using this website you accept our online Terms & Conditions, in doing so you will also be accepting the terms of this Privacy Policy.

Why we require your information?

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service.

We will give you the chance to refuse any marketing email / communication from us in accordance with the Data Protection Act and will not share your details with any third parties for marketing purposes.

What information do we collect?

The typical type of information we will collect about you includes:

Your name
Address and Postcode
Phone number
Email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If any of this information changes, you must ensure that you amend the details in order for us to provide you with the best possible service.

We may also record which Products you are interested in and which Products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to: a) process your order b) provide you with an up to date, efficient and reliable service c) help to prevent fraud i.e. we check card details with our merchant card checking facility and reserve the right to refuse orders on that basis d) open and run your membership e) provide a more tailor made shopping experience.

When you place an order, we may ask you for certain information and you may submit personal data to www.glitterwitch.co.uk (for example your name, phone number, postal address, email address, contact and bank/credit card details). By making an order and submitting your data you agree to this use.

Website Usage Data

With or without cookies, our website keeps track of usage data, such as the source address that the page request is coming from i.e. your IP Address, Domain Name, date and time of the page request, the referring website, if any, and other parameters in the URL e.g. search criteria. We use this data to better understand website usage so that we know which areas of our website users prefer. This information is stored in log files and is used to administer this site for trouble shooting, data analysis, testing . research and for aggregated and statistical reporting, but is not attributed to you as an individual.

Information we share for Data Analytics

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Compliance with Law

We will release personal information where we are required to by law or by the regulations and other rules, including auditing requirements to which we are subject.

International Data Transfer

We do not transfer data outside of the European Economic Area (EEA)

Where we store your personal Date

Personal data is stored within the European Economic Area  (EEA)

Security

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you, or you have chosen, a password that enables you to access certain parts of the site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately the transfer of data via the internet is not completely secure. Although we do our best to protect data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent authorised access.

Your Rights

Where your details are incorrect or require updates, for example if you change address, you have the right to have your details amended.

You have the right to ask us for information we may hold about you. This is free of charge and we aim to respond as quickly as possible. Where a request is deemed excessive we may charge a small fee. We will also take steps to verify a request to ensure the correct information is given to the correct individual. Please contact us to make a request at info@glitterwitch.co.uk confirming you name, address and email address.

In certain circumstances you may ask us to delete your personal data. For example, when we have stopped processing your personal data, where you no longer require our services or where you withdraw consent. If you would like us to remove your data from our records and website, please email us at info@glitterwitch.co.uk . We will comply with your request within 14 days and email you to confirm that your data has been removed.

Retention Policy

We may hold your data for as long as it necessary in accordance with Data Protection Laws and for accounting purposes.

Please note that when clicking the facebook button, data will be sent to Facebook.

If you have any questions about this privacy policy please email info@glitterwitch.co.uk